General conditions

The warranty is Ex-works factory of the ROMAGNOLE GROUP according to INCOTERMS 2010, excluding disassembly and assembly services at the BUYER's facilities, transport costs, unloading costs, travel expenses and staff accommodation.

The warranty for Romagnole Group products is limited to manufacturing, design and material defects.

The following are not covered by the warranty:

• • Misuse of the product.
• • Undue effort or use in total or partial non-compliance with the characteristics and purposes of the product as set out in the Instruction Manual and Brazilian Technical Standards (NBR's);
• • Physical conditions of the infrastructure and installation environment that do not comply with the specifications in the product manual or catalog;
• • Any electrical overload that causes components to burn out;
• • Act of God or force majeure;
• • Negligence, misuse or incompetence:
  • • Damage caused by falls or inadequate transport;
  • • Attempted repairs carried out by personnel not authorized by Romagnole;
  • • Product installation error;

Romagnole Authorized Technical Assistance will examine the form sent and, if it proves the existence of a defect covered by the warranty, Romagnole will proceed with the repair of the defective product, without labor or parts costs for the buyer.

If it is found that the defect is not covered by the warranty, Romagnole will send a Repair Estimate. The service will only be released after receiving a Repair Authorization via email.

If the Repair Estimate is not Approved, there will be a charge of R$1,000.00 for the cost of analysis.

If the product is not collected within 30 days of the quote being sent, there will be a charge of R$1,500.00 per month for storage costs.

Failure to send the Authorization for repair/repair within 20 days will result in a notification containing the analysis and storage costs. After 15 days from the first notification, the product may be returned without repair, to a carrier chosen by ROMAGNOLE and with the customer being charged for shipping costs and other monthly analysis and storage expenses.

The product must be available to the Romagnole Group for the period necessary to identify the cause of the anomaly and carry out the necessary repairs.

Repair, modification or replacement of parts or assemblies during the warranty period will not extend or suspend the warranty period defined by the Romagnole Group.

Authorization of the Request for Technical Assistance

The request must be made using the Request for Technical Assistance form available in our online registry https://www.romagnole.com.br/assistencia-tecnica, with the registration data of the purchaser of the material and the data of the product to be repaired, as well as a preview of the defect that occurred with the product.

After completing the form, we will send a response regarding the Request for Technical Assistance to the recipient's email address described in the form.

Receipt of the product will only be authorized if the form is duly completed.

All invoices must be sent for prior analysis by Romagnole before sending the material, otherwise the material may be rejected by the Romagnole Group's receiving department.

As mentioned in the general terms and conditions of supply and warranty, the customer is responsible for shipping (shipping for repair and return) and packaging costs. For greater peace of mind, we suggest that you clearly define at the time of authorization which carrier will return your material. We emphasize that we do not work with returns via the Post Office or with reshipment operations.

The shipping authorization will be valid for 30 days, after which it will be mandatory to request a new authorization.

Checking and Receipt

The invoice and material will only be accepted if they are in accordance with the instructions in the Technical Assistance Authorization email.

At the time of receipt, the physical conditions and accessories that must accompany the product and be described in the invoice will also be checked.

The Romagnole Group is not responsible for damages caused during transportation or for the delivery time of the post office or carriers.

For better service, we request that, when sending the material via the Post Office, the invoices be attached to the outside of the box to identify the authorization and data for verification upon receipt by ROMAGNOLE.

Return of repaired materials

If ROMAGNOLE receives your Collection Authorization – FOB, duly completed, the material may be delivered to a Carrier of your choice.

If ROMAGNOLE does not receive your Authorization within 15 days after the notification of material available for collection, the material may be returned to a Carrier chosen by ROMAGNOLE and with freight to be charged to the recipient.

Collection at ROMAGNOLE must be carried out by the carrier on the same day as billing, in accordance with current legislation set forth in article 198 of RICMS/PR:

Art. 198 [...]

§ 2º Outside of the cases provided for in the legislation, the issuance of a tax document that does not correspond to an effective exit or entry of goods or an effective provision of services is prohibited (SINIEF Agreement, of 12/15/70, art. 44 and SINIEF Agreement 6/89, art. 89).

ROMAGNOLE will not be responsible for collection deadlines or collections not carried out, it will only monitor the carrier's collection with the buyer.

When installing the repaired product, we request that the product's power supply voltage (power and control), fans and other optional items that require external power be checked, as we will return the product to the factory default configuration.

It is important that all information contained in the product manual must be observed during the installation of the product.

Summary of the procedure

• • Knowledge of the general terms and conditions of supply of the Romagnole Group and the authorization procedure above;
• • Fill out the form available on this page;
• • Wait for an email from ROMAGNOLE with Technical Assistance Authorization and guidance for preparing the invoice copy (we will get back to you within 24 hours);
• • Reply to the same email with the invoice copy, for ROMAGNOLE's verification;
• • Wait for an email from ROMAGNOLE with the shipping authorization (we will get back to you within 24 hours);
• • Send the material to the ROMAGNOLE unit indicated in the authorization with an invoice, according to the information provided by email.

Material Receipt and Dispatch Hours:

Monday to Friday from 7:30 am to 11:00 am and from 1:00 pm to 3:00 pm

If you have any questions, please contact:

After-sales Center - Phone: +55 44 3233-8500 - E-mail: posvenda@romagnole.com.br

Products covered by this authorization

This authorization refers only to the products supplied by the Romagnole Group, highlighted below:

• • Distribution Transformers
• • Power Transformers
• • Photovoltaic Structures
• • Medium Voltage Cabins
• • Low Voltage Panels
• • Skids